As we aim to ship your order to you as fast as we can, it is not possible to change/cancel your order after the payment process is completed.
Gentle reminder to check that your Shopping Cart has the correct items before checking out.
In the event that you have entered an incorrect delivery address, please contact our Customer Services at whitevelvetlady@gmail.com to inform us of the amendments.
If you are not satisfied with the product you have received, please email us at whitevelvetlady@gmail.com within 14 days from the day of receipt.
Our Customer Services colleagues will access the eligibility and authorized the returns/refunds accordingly. The item has to be in original condition, unopened and unused.
To help us to quickly process your returns, please include in your email:
A copy of delivery note or order confirmation
Return Authorization (sent from Customer Services)
Reason for returns
We will contact you regarding product delivery. The refund will be processed within 14 working days, in the form of store credits to your account.